Refund policy
At RARE SNEAKERS, we want every customer to be satisfied with their order. If there is an issue with your purchase, sizing, or the item received, please contact us at contact@raresneakers.co.
ORDER CHANGES & CANCELLATIONS
You may request an order modification or cancellation within 24 hours of placing your order.
During this period, we may be able to change:
- Size
- Color
- Product variant
- Shipping information
- Items included in the order
Changes are subject to availability.
If an order has already entered processing or has been shipped, we may no longer be able to modify or cancel it.
For orders purchased using a bundle, promotional offer, or discount, removing an item may affect the original discount applied to the order.
SIZE EXCHANGES
If the size you ordered does not fit, please contact us.
For a standard size exchange, the original item must be returned before the replacement can be processed.
International return shipping costs are normally the responsibility of the customer and may vary depending on the destination, carrier, package size, and shipping method.
Once the returned item has been received and inspected, we will arrange the replacement size, subject to availability.
ALTERNATIVE SIZE REPLACEMENT
Because international return shipping can sometimes be expensive, RARE SNEAKERS may offer an alternative solution.
In eligible cases, we may allow you to keep the original pair and purchase a replacement size at a discounted price of up to 75% off.
Eligibility and the discount amount are determined individually depending on the order, product, and circumstances.
RETURN CONDITIONS
A return must be approved by our Customer Support Team before being shipped.
Returned products must:
- Be unworn and unused.
- Be in their original condition.
- Show no visible signs of wear.
- Have no stains, perfume, dirt, damage, alterations, or washing.
- Include original accessories, tags, packaging, and components when applicable.
- Be returned within the approved return period.
We may request clear photographs or videos showing the product, size label, packaging, and any reported issue before approving a return.
Products that match the item and size ordered and have no confirmed defect, damage, or other qualifying issue may not be eligible for a refund solely because of a change of mind or personal preference.
Do not send a product back before receiving return instructions from RARE SNEAKERS.
WRONG, DAMAGED OR DEFECTIVE ITEMS
If you receive the wrong product, wrong size, wrong color, or an item that appears damaged or defective, contact us as soon as possible at:
Please provide:
- Your order number.
- Full name.
- Photos of the product.
- Photo of the size/product label.
- Photos of the packaging.
- Clear photos or video showing the issue.
After reviewing the information, our team will provide an appropriate solution.
REFUNDS
Approved refunds are issued after the returned item has been received and inspected.
Refunds will normally be sent to the original payment method.
Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refund appears in your account.
Original shipping charges and return shipping costs are generally non-refundable unless otherwise confirmed by RARE SNEAKERS.
For assistance: